About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

This is an exciting job opportunity for you to light the way as a Customer Order Specialist in Eindhoven with Signify.

We value the strong connection with our customers, as a Customer Order Specialist you are key in keeping our customers happy. We are currently strengthening our customer service activities in The Netherlands. Responsible for segments Retail & Hospitality, Office & Industry, Public, Trade & HortiLED.

• You’ll provide service directly to the customers by receiving, processing and monitoring incoming orders.

• You’ll lead the whole back office process: complex project orders regarding technical content and commercial correctness.

• You’ll manage all stakeholders (internal & external) during the operational project execution.

• You’ll support your colleague sales account manager (turnover and customer satisfaction) and also your assigned customers and projects;

• You’ll help increase customers satisfaction in the area of Order to Cash, improving Customer & Transactional NPS

• You’ll provide pricing and delivery information and make sure the efficiency of the customer service process improves constantly.

• You’ll manage manual order creation for complex projects, including milestone delivery and billing schedules

• You’ll participate in multi-disciplinary internal projects as a representative of the team

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• You’ve a bachelor or master’s degree

• You’re ambitious and eager to grow further; we welcome fresh graduates!

• You’re a native speaker Dutch and fluent in English

• You’re willing to understand the customer order execution cycle and you’re passionate about operational excellence.

• You’ve good knowledge of MS Office and SAP

• You’re willing to become LEAN certified

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light the way!